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Refund policy

We want you to love every piece you bring into your home. If something isn't quite right, we're here to make it right.

30-Day Return Window

You have 30 days from the delivery date to return items for a full refund. Items must be in their original condition—unused, unworn, and with all original tags and packaging intact.

How to Initiate a Return

  1. Contact us at returns@justifiedhome.com within 30 days of delivery
  2. Provide your order number and reason for return
  3. We'll send you a prepaid return label via email
  4. Pack the item securely in its original packaging
  5. Ship within 7 days of receiving your return label

Return Shipping Costs

  • Returns due to our error (damaged, defective, or incorrect items): We cover return shipping
  • Returns for other reasons (change of mind, didn't fit space): $15 return shipping fee deducted from your refund
  • Original shipping charges are non-refundable unless the return is due to our error

Items That Cannot Be Returned

For hygiene and safety reasons, the following items are final sale:

  • Bedding and bath items that have been opened or used
  • Personalized or custom-made items
  • Clearance items marked as "Final Sale"
  • Perishable goods

Refund Processing

Once we receive your return, we'll inspect it and process your refund within 5-7 business days. Refunds are issued to your original payment method. Please allow an additional 5-10 business days for the refund to appear in your account, depending on your bank or credit card company.

Exchanges

We don't offer direct exchanges at this time. If you'd like a different item, please return the original for a refund and place a new order. If the item you want is at risk of selling out, contact us—we may be able to hold it for you.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours with photos. We'll send a replacement immediately or issue a full refund, including shipping costs. You won't need to return the damaged item unless we request it.

Large Item and Furniture Returns

Furniture and large items can be returned within 30 days but may require special return arrangements:

  • Contact us to initiate the return
  • We'll arrange pickup or provide return instructions
  • Return shipping costs for large items vary based on size and location

Store Credit Option

If you'd prefer store credit instead of a refund, we'll add 10% to your return value. Store credit never expires and can be used on any future purchase.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

  1. Check your bank account or credit card statement again
  2. Contact your bank or credit card company (processing can take time)
  3. If you've done both and still haven't received your refund, contact us at returns@justifiedhome.com

Contact Us

Questions about returns? We're here to help:
returns@justifiedhome.com
1-855-JUSTIFIED (1-855-587-8434)