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Shipping policy

Last Updated: October 15, 2024

At Justified Home, we're committed to getting your carefully chosen pieces to you safely and promptly.

Processing Time

Most orders are processed within 2-3 business days (Monday-Friday, excluding holidays). You'll receive an email confirmation when your order is placed and another when it ships, complete with tracking information.

During peak seasons or promotional periods, processing may take slightly longer. We'll communicate any delays proactively.

Shipping Methods and Timeframes

Standard Shipping (5-7 business days): Free on orders over $150
Expedited Shipping (2-3 business days): $25
Express Shipping (1-2 business days): $40

Shipping times begin after your order has been processed and shipped. Delivery times are estimates and not guarantees.

Shipping Costs

Shipping costs are calculated based on order weight, dimensions, and destination. Standard shipping is free for orders over $150. Final shipping costs are displayed at checkout before you complete your purchase.

Large Item and Furniture Shipping

Larger furniture pieces require special handling and delivery:

  • White glove delivery service available for an additional fee
  • Estimated delivery windows provided at time of purchase
  • We'll contact you to schedule delivery once your item is ready
  • Delivery includes placement in room of choice and packaging removal

International Shipping

We currently ship within the United States only. International shipping is coming soon—join our newsletter to be notified when we expand our shipping regions.

Order Tracking

Once your order ships, you'll receive a tracking number via email. You can track your shipment's progress through the carrier's website or by logging into your Justified Home account.

Shipping Restrictions

We ship to all 50 US states. We cannot ship to P.O. boxes for large or furniture items. Some items may have shipping restrictions to certain locations due to size or weight—any restrictions will be noted on the product page.

Damaged or Lost Shipments

If your order arrives damaged, please contact us within 48 hours with photos of the damage and original packaging. We'll arrange for a replacement or refund immediately.

If your shipment is lost in transit, please contact us after the estimated delivery window has passed, and we'll work with the carrier to locate your package or send a replacement.

Address Accuracy

Please ensure your shipping address is complete and accurate. We're not responsible for orders shipped to incorrect addresses provided by the customer. If you need to update your shipping address, contact us within 24 hours of placing your order.

Contact Us

Questions about shipping? We're here to help:
support@justifiedhome.com
1-855-JUSTIFIED (1-855-587-8434)